Terms and Conditions
Last Updated: 8 September 2026
Eden Cupcake Floristry — Terms & Conditions
These Terms & Conditions explain how Eden Cupcake Floristry operates and the responsibilities of both Eden Cupcake Floristry and the customer. By placing an order, you confirm that you have read, understood and agreed to these Terms & Conditions.
1. Photo, Design & Colour Inspiration
Photo & Colour Inspiration
Bespoke designs may be created using customer-provided photographs, colour references, themes or other visual inspiration.
Customers acknowledge that reference photographs and colour schemes are provisional inspiration only and do not constitute an exact specification for the finished product.
The finished design may differ from the reference provided due to differences in materials, ingredients, piping techniques, seasonality, availability, lighting, photography and artistic interpretation.
All bespoke designs remain subject to Eden Cupcake Floristry's Photo, Design & Colour Inspiration Policy, available on our website.
2. Creative Direction & Brand Values
Eden Cupcake Floristry is a faith-informed and values-led business with a distinct creative direction centred around beauty, nature, celebration, gifting and family-focused occasions.
To preserve the integrity and purpose of the brand, Eden Cupcake Floristry reserves the right to decline requests involving themes, messages, imagery, promotional content or design concepts that fall outside the business's creative scope, values or intended purpose.
Decisions are based on the requested content or service and its suitability for the business, rather than the personal characteristics of the customer.
Where an order cannot be accepted, the customer will be informed respectfully and any applicable payments will be handled in accordance with the applicable cancellation and refund terms and UK consumer law.
3. Bespoke Orders & Payment
All bespoke orders are made specifically for the customer and may involve purchasing ingredients, packaging, materials and other resources in advance.
A payment or deposit, as specified at the time of booking, is required to secure the order and date.
Where full payment is required, it must be received before production begins.
Prices are based on the requirements of the individual order, including ingredients, materials, labour, operational expenses, childcare arrangements, payment processing fees and other applicable business costs.
4. Cancellations & Customer-Initiated Changes
Because bespoke products are made specifically for each customer, cancellations or changes may result in costs being incurred before the order is completed.
If you need to cancel or amend an order, please contact Eden Cupcake Floristry as soon as possible.
Where ingredients, materials or other resources have already been purchased or preparation has begun, the amount paid may be non-refundable to the extent permitted by law.
Where appropriate, Eden Cupcake Floristry may offer a credit note or alternative date at its discretion.
Nothing in these Terms & Conditions affects any statutory rights you may have under UK consumer law.
5. Non-Fulfilment by Eden Cupcake Floristry
In exceptional circumstances, Eden Cupcake Floristry may be unable to fulfil an order.
This may include circumstances such as:
- sudden illness;
- household illness requiring a food-safety exclusion period;
- childcare emergencies;
- emergencies affecting the household;
- equipment failure;
- supplier problems;
- or other circumstances beyond our reasonable control.
Where this occurs, we will notify you as soon as reasonably possible and will make reasonable efforts to provide an appropriate alternative arrangement.
Depending on the circumstances, this may include:
- transferring the order to another available date;
- providing a credit note;
- providing an alternative product of equivalent value; or
- another reasonable remedy agreed with the customer.
6. Force Majeure & Circumstances Beyond Our Control
Eden Cupcake Floristry will not be liable for failure or delay in fulfilling an order where this is caused by circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:
- sudden illness or medical emergencies;
- household illness requiring a food-safety exclusion period;
- childcare emergencies;
- severe or dangerous weather;
- flooding, fire or other emergencies;
- power or water failure;
- equipment failure;
- road closures or transport disruption;
- supplier shortages or delays;
- government restrictions;
- natural disasters; or
- other unforeseen circumstances that reasonably prevent or materially affect our ability to fulfil an order.
Where such circumstances occur, Eden Cupcake Floristry will notify the customer as soon as reasonably possible and will make reasonable efforts to provide an alternative arrangement.
This may include rebooking the order, providing a credit note, providing an alternative product of equivalent value, or another reasonable solution depending on the circumstances.
Any alternative date or product will be subject to availability and, where applicable, changes to the customer's requirements or price.
Eden Cupcake Floristry will not be responsible for indirect losses, additional expenses or costs incurred by the customer as a result of circumstances beyond our reasonable control, to the extent permitted by law.
7. Illness, Food Safety & Household Considerations
Eden Cupcake Floristry follows applicable UK food-safety requirements.
Where the business owner or a member of the household experiences vomiting or diarrhoea, production may be paused in accordance with applicable food-safety guidance and exclusion requirements.
If this affects an order, the customer will be contacted as soon as reasonably possible.
The available remedies may include a new collection/delivery date, a credit note or another reasonable alternative, depending on the circumstances.
Food safety will always take priority over fulfilling an order on the original date.
8. Pricing, Deductions & Additional Charges
Prices are calculated taking into account the costs associated with producing and fulfilling an order, including:
- ingredients;
- packaging and materials;
- labour;
- childcare;
- energy and operational expenses;
- payment processing and platform fees;
- delivery costs, where applicable; and
- applicable business deductions and taxes.
Prices may change where ingredient, packaging, operating or supplier costs change.
The price confirmed for your order will apply to that order unless changes are requested by the customer or circumstances require an agreed alteration.
9. Design Changes & Availability
Minor design adjustments may be made at Eden Cupcake Floristry's discretion where necessary due to ingredient availability, seasonality, stock availability or practical production considerations.
Major changes requested within 72 hours of the order date may not be possible.
Where a requested change results in additional costs, the customer will be informed before the additional charge is incurred wherever reasonably possible.
10. Collections
Collection appointments are arranged for specific time slots.
Customers are responsible for arriving at the agreed collection time.
Late collection may affect product quality, particularly where products require refrigeration or are sensitive to temperature.
Once an order has been collected, responsibility for the product passes to the customer.
Eden Cupcake Floristry cannot be responsible for damage caused after collection, including damage caused by:
- incorrect handling;
- transporting the product incorrectly;
- leaving products in a vehicle;
- exposure to heat or direct sunlight;
- failure to refrigerate where required; or
- unsuitable storage or display conditions.
11. Deliveries
Where delivery is offered, the customer must provide a complete and accurate delivery address and any relevant access information.
The customer is responsible for ensuring that someone is available to receive the order unless an alternative arrangement has been agreed in advance.
Once the order has been safely delivered and handed over, responsibility for the product passes to the customer.
Eden Cupcake Floristry is not responsible for damage occurring after delivery due to unsuitable handling, storage, temperature, weather exposure or other conditions outside our control.
12. Allergens & Dietary Information
All products are prepared in a home kitchen that handles common allergens, including gluten, dairy, eggs, nuts and soya.
While reasonable care is taken during preparation, we cannot guarantee an allergen-free environment or that cross-contamination will not occur.
Customers must inform Eden Cupcake Floristry of any allergies or dietary requirements before placing an order.
Where a requested dietary requirement cannot be safely accommodated, we reserve the right to decline the order.
13. Product Care & Customer Responsibility
Customers are responsible for following the care and storage instructions provided with their order.
Products should be transported, stored and displayed according to the instructions provided.
Eden Cupcake Floristry cannot accept responsibility for deterioration or damage caused by failure to follow the supplied care instructions.
14. Photography & Marketing
Eden Cupcake Floristry may photograph completed orders for portfolio, website and marketing purposes.
If you do not wish your order to be photographed, please inform us at the time of booking.
Where reasonably possible, identifiable personal information or private details will not be included in marketing imagery without appropriate permission.
15. Credit Notes
Where a credit note is offered or agreed, it will normally be valid for 6 months from the date of issue, unless otherwise stated.
Credit notes:
- cannot normally be exchanged for cash;
- must be used towards a future order;
- are subject to product availability; and
- may be subject to a price adjustment where the cost of the new order exceeds the original credit.
Any statutory rights that apply to the customer remain unaffected.
16. Date Transfers & Rebooking
Where a date transfer is offered, the new date will be subject to Eden Cupcake Floristry's availability.
Where the new order differs from the original order, or current pricing has changed, an additional payment may be required.
Date transfers cannot be guaranteed where the requested alternative date is unavailable.
17. Acceptance of Terms
By placing an order with Eden Cupcake Floristry, you confirm that:
- you have read and understood these Terms & Conditions;
- you agree to the policies applicable to your order;
- you understand that bespoke products are made specifically for you;
- you understand that cancellations or changes may result in costs being incurred;
- you understand that food safety may require an order to be postponed;
- you understand that unforeseen circumstances may affect the fulfilment date; and
- you understand that any remedy offered will be handled in accordance with these Terms & Conditions and applicable UK consumer law.
These Terms & Conditions do not remove or limit any rights you have under applicable UK law.
