PRICING & ORDER POLICY

Eden Cupcake Floristry specialises in bespoke and made-to-order cupcakes and edible gifts. Every order is custom produced, and pricing reflects the real cost of ingredients, decorations, and design time required to create your chosen product.

Because we purchase most items from local suppliers and do not operate in bulk production, costs can change based on current retail prices and stock availability. This means that the same type of order may have a different price at a later date if, for example, items such as colour gels, sprinkles, packaging, or specific ingredients need to be repurchased at a new price.

All final prices will be rounded up to the nearest whole number to simplify payment.

TRANSPARENT COSTING
All customers receive a clear breakdown of costs before payment. Pricing includes:

• Materials and ingredients required
• Specialist items or decorations needed for your design
• Business overheads such as card processing fees and operating expenses 

If you have questions about your price breakdown, we are happy to discuss before you proceed.

PAYMENT & REFUNDS

Payment confirms acceptance of the agreed price. Once payment is made, orders cannot be refunded because:

• Third-party transaction fees are charged immediately
• Materials may be purchased as soon as payment is received
• Work on your order may begin straight away

For this reason, refunds are not available once payment has been made.

INABILITY TO FULFIL ORDER DUE TO ILLNESS, HOUSEHOLD ILLNESSES or EMERGENCY

As a registered home-based food business, Eden Cupcake Floristry must follow UK Food Standards Agency regulations.
If there is any vomiting or diarrhoea within the household, all food production must stop for 48 hours after the last symptom to avoid contamination.

In the rare event Eden Cupcake Floristry is unable to fulfil an order on the agreed date due to circumstances outside our control (including illness, household illness, emergencies, accidents, or legally required food-safety interruption), refunds will not be issued.

Instead, customers will be offered one of the following:

Available Resolutions (NO-REFUND Alternatives)

1. Priority Rescheduling
   Your order will be moved to the next available date.

2. Credit Note (Valid 12 Months)
   You may rebook any product of equal value within 12 months.

3. Like-for-Like Product Substitute
   If your exact item cannot be created, a similar item or theme of equal value will be provided.

4. Transfer to Another Recipient
   Your credit can be gifted or transferred to anyone you choose.

These options are the only resolutions available. No refunds will be issued under any circumstance, including illness or unavoidable disruption.

CUSTOMER CANCELLATIONS 

Because each order is bespoke and materials are purchased immediately:
customer cancellations cannot be refunded, credited, or transferred.

AGREEMENT 

By placing an order, the customer confirms that they understand and accept that:

All payments are non-refundable

Refunds are not available under any circumstance

The above resolutions will be provided if the business cannot fulfil the order

PRICE VARIATION POLICY

Prices for all Eden Cupcake Floristry products are subject to change and may vary depending on several factors, including:

• Market Demographics & Location: Pricing may differ between fairs, markets, and local areas to reflect the economic conditions, footfall, and demographic profile of each location.
• Ingredient Costs: Fluctuations in the cost or availability of ingredients may affect final pricing.
• Artistic & Design Requirements: Orders requiring additional artistic detail, unique themes, specialised decorations, or extended design time may incur an adjusted price.

Eden Cupcake Floristry reserves the right to update prices where necessary to maintain quality, cover cost increases, and reflect the value of bespoke, handcrafted work. Customers will always be informed of the final price before payment is made.

THANK YOU
We value transparency, fairness, and providing customers with the best quality possible. Thank you for supporting a local independent business.